From "Good Hands" to Boxing Gloves: How Allstate Changed Casualty Insurance in America

David Berardinelli & Michael D. Freeman

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*Plaintiff's Only Product

In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation's leading experts on Allstate's claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation's leading expert on injuries in minor impact collisions, discusses Allstate's MIST program.

The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.

*Thank you for your interest in a plaintiffs-only product

 Part of what makes our materials so unique is that many of them are not available to attorneys who do any type of civil defense work, so the product you’re about to purchase is solely available to civil plaintiff and criminal defense attorneys. This product is also not available to the general public.

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Binder: 764 pages; 2nd edition (2008); ISBN: 978-0974324845
Publisher: Trial Guides, LLC
  1. Foreword
  2. Part I: False Promises
  3. Prologue
  4. Casualty Insurance
  5. Insurance and the Can of Mother's Peas
  6. The McKinsey Method
  7. From Sears to CCPR
  8. McKinsey's Original Presentation
  9. The Zero-Sum Economic Game
  10. McKinsey's Closed File Survey
  11. Good Hands or Boxing Gloves
  12. Colossus
  13. The Enron Performance Measures
  14. Boxing Gloves Litigation
  15. The Zero Sum Discovery Game
  16. Winning the Trade Secret Discovery Game
  17. On-Demand Protective Orders
  18. Part II: MIST, CCPR, and Fraud
  19. Prologue
  20. MIST Segmentation Protocols
  21. The Science of MIST
  22. MIST and Biomechanics
  23. MIST Experts
  24. Part III: Colossus
  25. Part IV: The McKinsey Slides
  26. A. The McKinsey Slides 1-999
  27. B. The McKinsey Slides 1000-1999
  28. C. The McKinsey Slides 2000-2999
  29. D. The McKinsey Slides 3000-3999
  30. E. The McKinsey Slides 4000-4999
  31. F. The McKinsey Slides 5000-5999
  32. G. The McKinsey Slides 6000-6999
  33. H. The McKinsey Slides 7000-7999
  34. I. The McKinsey Slides 8000-8999
  35. J. The McKinsey Slides 9000-9999
  36. K. The McKinsey Slides 10000-10999
  37. L. The McKinsey Slides 11000-11999
  38. M. The McKinsey Slides 12000-12999
  39. Part V: The McKinsey Slide Pictures
  40. N. The McKinsey Slide Pictures
  41. Table of Authorities
  42. Index

What Legal Leaders Are Saying

This book delves deep into the dark heart of the profit-boosting strategies that “efficiency” consulting firm McKinsey & Company cooked up with Allstate and the dramatic negative impact they have had on policyholders.

— United Policyholders
Steven S.
Verified Buyer
About time inside info is shared
It's about time someone shared the "inside information" on the auto insurance industry in America. As a plaintiff's trial attorney for over 20 years, I have seen a steady decline in the way persons with legitimate claims are treated. Profits over people,
Published date
03/05/17
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