What shipping methods are available?
We ship via the US Postal Service or UPS. For UPS, we offer Next Day Air, 2nd Day Air/Saver, 3-Day, and Ground shipping. For USPS, we ship using Priority Mail (2-3 business day delivery) or Media Mail (may take 1-3 weeks for delivery).
Do you offer free shipping?
Usually we offer free USPS Media Mail shipping for the purchase of a shopping cart containing qualifying products totaling $200 or more. (Please note that the vast majority of our physical products qualify for USPS Media Mail shipping. Gift cards and calendars do not qualify for Media Mail shipping per USPS regulations, and because of this restriction, any order that contains one or more gift card(s) or calendar(s) cannot be shipped via USPS Media Mail.) We also usually offer free USPS Priority Mail or UPS Ground shipping for the purchase of a shopping cart containing qualifying products totaling $350 or more. We may offer free shipping at lower purchase levels during sales or if a special coupon code is applied in the shopping cart. (Please see “Payment Policy” below for more information about coupon codes.) To find out in advance about future sales and coupon codes, please sign up for our e-Newsletter.
From where do you ship?
We ship all physical products from our warehouse in Portland, Oregon.
On what days do orders ship from your warehouse?
We ship Monday through Friday. Our domestic express shipping order-receipt deadline is 12 pm Pacific Time. (Please note that Oregon observes Daylight Savings Time.) All other orders received after 12 noon Pacific Time will be shipped the next business day. We apologize that, at this time, we do not ship on weekends or holidays (this includes express orders).
Do you offer express international shipping?
Currently, we do not offer express international shipping. International shipments may require 2-3 weeks for delivery.
Am I able to track my package after it ships?
Yes. You will automatically receive an email notification containing your tracking number once your order ships.