FAQ

Continuing Education FAQs

Shipping Policy

What shipping methods are available?
We ship via the US Postal Service or Federal Express. For FedEx, we offer Priority Overnight, 2-Day, Express Saver, and Ground shipping. For USPS, we ship using Priority Mail (2-3 business day delivery) or Media Mail (may take 1-3 weeks for delivery).

Do you offer free shipping?
We offer free USPS Media Mail shipping for the purchase of a shopping cart containing qualifying products totaling $175 or more. We also offer free USPS Priority Mail shipping for the purchase of a shopping cart containing qualifying products totaling $350 or more.

We may offer free shipping at lower purchase levels during sales or if a special coupon code is applied in the shopping cart. (Please see “Payment Policy” below for more information about coupon codes.) To find out in advance about future sales and coupon codes, please sign up for our e-Newsletter.

From where do you ship?
We ship all physical products from our warehouse in Portland, Oregon.

On what days do orders ship from your warehouse?
We ship Monday through Friday. Our domestic express shipping order-receipt deadline is 12:30 pm Pacific Time. (Please note that Oregon observes Daylight Savings Time.) All other orders received after 12 noon Pacific Time will be shipped the next business day. We apologize that, at this time, we do not ship on weekends or holidays (this includes express orders).

Do you offer international shipping?
Currently, we only offer standard international shipping to Mexico and Canada. We do not ship to any other international destinations. We do not offer express international shipping. International shipments may require 2-3 weeks for delivery. Trial Guides is not responsible for Import Fees/Taxes and Customs Duties (these are also called “terminal dues,” “terminal fees,” or “landing costs”). These fees are not included in the calculated shipping price and cannot be prepaid. These fees are considered the responsibility of the recipient and the recipient would need to go to the specific country’s Customs site, where all the fees and tariffs would be listed for specific products. The amount of these dues is calculated by the host country.

Am I able to track my package after it ships?
Yes. You will automatically receive an email notification containing your tracking number once your order ships.

Payment Policy

What methods of payment do you accept?
We prefer payment by credit card. We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, and Google Pay. To pay by check, please call 800-309-6845 to speak with a member of our sales staff who will assist you in placing the order. We will not ship your order until the check is received. We apologize that we currently cannot accept purchase orders or cash.

Do you offer discounts for buying multiple copies of one book?
You may qualify for a bulk discount if you are purchasing 10 or more copies of one title. Please call our sales department at 800-309-6845 or contact us with specific inquiries regarding bulk book purchases.

Can I receive a trial copy of a book before deciding to buy?
Unfortunately, because of the nature of our products, we cannot offer any kind of temporary usage. If you are uncertain about purchasing a product or have specific questions, please call our knowledgeable and friendly sales staff at 800-309-6845. They are happy to help you make the right purchasing decision.

What kinds of discounts do you offer?
The best way to get a coupon code is by joining our email list: Periodically we offer special discounts for our customers through the Trial Guides email list. Coupon codes are only valid for the date range specified in the newsletter. Coupons and discounts are valid for Trial Guides products only and do not apply to packages. We only allow one coupon per order. These rules also apply to customers using our New Lawyers Program discount. On occasion we offer limited-time coupon codes for Trial Guides seminar and event attendees. Additionally, we sometimes offer discounts and sales on our website. No other coupons are available. 

What is a “Staff Ticket”?
We offer discounted CLE ticket prices for law firm staff members who would like to attend our events with an attorney. Staff ticket pricing does NOT apply to any attendee seeking CLE accreditation for the event. To purchase a discounted staff ticket for an event please call 800-309-6845.


Return/Cancellation Policy 

Book, CD, DVD, Audio Digital Download, eBook and Image Product Returns
All products are not returnable, except in cases of destruction during shipping. Please make any claim for damage in transit immediately upon receipt by contacting us. Please be sure to take and retain a photo to document the extent of the damage.

Seminar/Webinar Attendee Cancellation Policy
If you cancel your registration for one of our seminars or webinars 7 or more days prior to the event, you will receive a partial refund. Cancellations 30 or more days before the event will allow a 90% refund, cancellations 7-29 days prior will allow a 50% refund. No refunds are given for cancellations less than 7 days before the event.

I damaged or lost one or more of my discs for a product I purchased, how do I get a replacement?

As long as we can verify your original purchase we offer replacement discs for $5 per disc plus shipping. Please contact our customer service department. 

Audio Digital Downloads

How will I receive my digital download?

You are only allowed a limited number of downloads. Before attempting to download this product please read the relevant instructions linked below.

You will receive a zipped file containing an mp3 and m4b file. The link to your digital download will be emailed to you seperately from your receipt. If you are unfamiliar with these file types and what to do with them once downloaded, please see our documentation before purchasing:
-- Install your audio digital download on an Apple device (iPad, iPod, or iPhone):
-- Install your audio digital download on an Android device (phone, tablet, or music player):
-- Install your audio digital download on a PC
*We will also send you documentation on digital downloads in an email after you purchase. 

What do I do if I lose my digital file and have used up all of my downloads?

Upon receipt of the audio digital download, customer accepts all responsibility for archiving and protecting the files. Trial Guides is not responsible for permanently archiving the audio digital download files. Trial Guides is not responsible for the lifespan of any digital media provided or for any future changes in digital technology or media file technology that might result in an inability to use the files provided. It is the customers responsibility to make sure that digital files are copied to new media as required.

However, if you lose your files you can still contact our customer service department for a possible resolution.  

eBooks

How will I receive my eBook?

You will receive an email receipt with instructions on how to access and download your ebook. 

Please note that you will have to have an adobe account in order to access and read your eBook. The email used for your eBook purchase will need to match the email associated with your adobe account in order to access your purchase. 

Other Questions 

I have a book proposal/I want to write a book for Trial Guides, what do I do?

Please send your name and contact information to office@trialguides.com and we will get in touch with you. 

I had an account but now I can't log in?

As of November 2018 we updated our website requiring customers to re-activate their accounts. If you are unable to log in with your old login information please contact our customer service department and we will send you an activation link. 

High Impact Images
When you purchase a High Impact Image you will get a download link for a high resolution TIFF file without the watermark in an email. No physical product will be delivered. 

Please be sure to read the affidavit that you must sign before purchasing a High Impact image for details on image use restrictions. 


I ordered a product that comes with additional downloadable materials. How do I access these materials?
Many Trial Guides products include additional content accessible through a digital download. This content is primarily PDF documents, but there are also Microsoft Office files and a few video and audio files. The physical product will still be shipped to you and will include either directions on how to access the additional materials or a link to where the materials can be found on our website.

Where can I view the status of my order?
If you created a Customer Profile during checkout instead of proceeding through the Express Checkout, you can login with your username and password to check the status of your order. You may also view the status of your order by tracking your shipment using the tracking number in your shipping confirmation email.

What about CLE credits?
If you are interested in receiving CLE credit, you will need to contact your state bar CLE commission. With the exception of live seminars, we do not handle CLE credits.



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