Bad Faith Insurance Claim Handling - From Good Hands to Boxing Gloves
In a story titled "AIG chief didn't always defend sanctity of contracts" released April 12, 2008, the New Orleans Times—Picayune cites Trial Guides' book From Good Hands to Boxing Gloves as a reason Allstate Insurance released the McKinsey Documents on its web site a week earlier.
Speaking of former Allstate CEO, and then AIG CEO, the newspaper noted "Liddy ran Allstate Corp. from when it was spun off from Sears, Roebuck & Co. in 1995 until the end of 2006. During that time, Allstate perfected the practice of getting tough with policyholders to delay and deny claims, as documented in the book by New Mexico attorney David Berardinelli, "From Good Hands to Boxing Gloves."
The article focuses on Allstate's denial of claims in Hurricane Katrina in Louisiana, where thousands of policyholders filed suit against the insurance company.
The detailed 764 page legal version of From Good Hands to Boxing Gloves for lawyers discussing Allstate's implementation of CCPR and McKinsey & Company's involvement in creating their system of underpaying insurance claims is available only through Trial Guides to plaintiff lawyers. The 189 page public version is available through Amazon, and presently has a 4.8/5 star rating. In the words of one reviewer "I'm not aware of another book of this quality, insight or ease of reading on this subject. The author devoted years of tenacious detective work and fact-finding in order to obtain insights and previously confidential information about claims practices at Allstate Insurance."