From "Good Hands" to Boxing Gloves

How Allstate Changed Casualty Insurance in America

David Berardinelli & Michael D. Freeman
From "Good Hands" to Boxing Gloves
From "Good Hands" to Boxing Gloves

From "Good Hands" to Boxing Gloves

How Allstate Changed Casualty Insurance in America

David Berardinelli & Michael D. Freeman
$295.00

Plaintiff-only product

Thank you for your interest in a plaintiffs-only product

 Part of what makes our materials so unique is that many of them are not available to attorneys who do any type of civil defense work, so the training you’re about to purchase is solely available to civil plaintiff and criminal defense attorneys. This product is also not available to the general public.

 As such, prior to purchase we require all customers to enter into a Binding Agreement with Trial Guides that both ensures that this training reaches its intended audience and also protects us from an intellectual property and distribution (sharing) standpoint.

 Please Click Here to Download the Agreement and return it signed to us one of the following ways:

 Fax: 503-206-6438

Email: sales@trialguides.com

 A member of our staff will approve your affidavit and process your order. If you would like an expedited shipping option please contact us directly so we can make sure your order is fulfilled in a timely manner. Phone: 800-309-6845. Products cannot and will not be shipped until we receive your completed form.

In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation's leading experts on Allstate's claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation's leading expert on injuries in minor impact collisions, discusses Allstate's MIST program.

The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.

Sale of this book is strictly limited to plaintiff's lawyers practicing 100% of the time on behalf of civil plaintiffs, and in firms that only handle plaintiff's work. If you do not meet these criteria, please do not order this book. Please do not mistake this book with a public version of From Good Hands to Boxing Gloves, which is 200 pages long, and is intended for the general public. If you purchase the public version, you will miss out on most of what you need to know.

  • Authors

  • Details

    Binder: 764 pages; 2nd edition (2008); ISBN: 978-0974324845
    Publisher: Trial Guides, LLC
  • Table of Contents

    1. Foreword
    2. Part I: False Promises
    3. Prologue
    4. Casualty Insurance
    5. Insurance and the Can of Mother's Peas
    6. The McKinsey Method
    7. From Sears to CCPR
    8. McKinsey's Original Presentation
    9. The Zero-Sum Economic Game
    10. McKinsey's Closed File Survey
    11. Good Hands or Boxing Gloves
    12. Colossus
    13. The Enron Performance Measures
    14. Boxing Gloves Litigation
    15. The Zero Sum Discovery Game
    16. Winning the Trade Secret Discovery Game
    17. On-Demand Protective Orders
    18. Part II: MIST, CCPR, and Fraud
    19. Prologue
    20. MIST Segmentation Protocols
    21. The Science of MIST
    22. MIST and Biomechanics
    23. MIST Experts
    24. Part III: Colossus
    25. Part IV: The McKinsey Slides
    26. A. The McKinsey Slides 1-999
    27. B. The McKinsey Slides 1000-1999
    28. C. The McKinsey Slides 2000-2999
    29. D. The McKinsey Slides 3000-3999
    30. E. The McKinsey Slides 4000-4999
    31. F. The McKinsey Slides 5000-5999
    32. G. The McKinsey Slides 6000-6999
    33. H. The McKinsey Slides 7000-7999
    34. I. The McKinsey Slides 8000-8999
    35. J. The McKinsey Slides 9000-9999
    36. K. The McKinsey Slides 10000-10999
    37. L. The McKinsey Slides 11000-11999
    38. M. The McKinsey Slides 12000-12999
    39. Part V: The McKinsey Slide Pictures
    40. N. The McKinsey Slide Pictures
    41. Table of Authorities
    42. Index

Plaintiff-only product

Thank you for your interest in a plaintiffs-only product

 Part of what makes our materials so unique is that many of them are not available to attorneys who do any type of civil defense work, so the training you’re about to purchase is solely available to civil plaintiff and criminal defense attorneys. This product is also not available to the general public.

 As such, prior to purchase we require all customers to enter into a Binding Agreement with Trial Guides that both ensures that this training reaches its intended audience and also protects us from an intellectual property and distribution (sharing) standpoint.

 Please Click Here to Download the Agreement and return it signed to us one of the following ways:

 Fax: 503-206-6438

Email: sales@trialguides.com

 A member of our staff will approve your affidavit and process your order. If you would like an expedited shipping option please contact us directly so we can make sure your order is fulfilled in a timely manner. Phone: 800-309-6845. Products cannot and will not be shipped until we receive your completed form.

In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation's leading experts on Allstate's claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation's leading expert on injuries in minor impact collisions, discusses Allstate's MIST program.

The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.

Sale of this book is strictly limited to plaintiff's lawyers practicing 100% of the time on behalf of civil plaintiffs, and in firms that only handle plaintiff's work. If you do not meet these criteria, please do not order this book. Please do not mistake this book with a public version of From Good Hands to Boxing Gloves, which is 200 pages long, and is intended for the general public. If you purchase the public version, you will miss out on most of what you need to know.

What Legal Leaders Are Saying

This book delves deep into the dark heart of the profit-boosting strategies that “efficiency” consulting firm McKinsey & Company cooked up with Allstate and the dramatic negative impact they have had on policyholders.

— United Policyholders

Where was this book twenty-five years ago when I started prosecuting personal injury cases? To understand how Allstate works you only need to read a few pages. This is truly a fantastic book.

— Mark A. Steinberg, Steinberg & Linn, PA

This work presents an excellent explanation of the source of the MIST defense and will be of use in both MIST cases and the bad faith cases that accompany them. To beat your enemy you must first know your enemy.

— William D. Robison, Vancouver, Washington

I began reading this book and was captivated not only the knowledge that it provided to those of us lawyers who will still try a soft tissue case but as a standalone novel. The story reads like a Tom Clancy novel with the cast of evil characters trying to distort the tort system and deny rightful compensation to those who seek it.

— Joel B. Robbins, Phoenix, Arizona

Good Hands To Boxing Gloves is a must-read for every attorney who litigates automobile accident cases and should be in every litigator’s library. Dr. Freeman’s chapters methodically debunk the junk science of the MIST (minor impact soft tissue) defense with ease and eloquence. Don’t handle another soft tissue case without reading this treatise!

— Melvin B. Wright, Florida

If only we could get this information to the masses, or, more importantly, to the legislative bodies and judiciary. This book should be required reading for them all, and for every applicant for an insurance license or insurance industry job.

— Gregory W. Bagen, New York

The book re-inspired me and recharged my batteries. The exposure of the blatant misrepresentations that Allstate has used to cheat innocent victims can really stoke the fire to fight for justice.

— Steven E. Heintz, Florida

Michael D. Freeman, Ph.D., one of the nations leading forensic epidemiologists, has built his career fighting against junk science in the courtroom. Dr. Freeman is to be congratulated for his outstanding work in protecting victims’ rights.

— Bruce H. Stern, Esq., past chair of ATLA Traumatic Brain Injury Litigation Group and the Motor Vehicle, Premises, and Highways Section

David Berardinelli’s book From Good Hands to Boxing Gloves is an essential tool for any trial lawyer handling bad faith claims against Allstate. This is definitely a book Allstate doesn’t want you to read but one which I highly recommend!

— Kenneth J. Allen, kenallenlaw.com

Allstate Corp., fresh from fending off criticism about its response to policyholders affected by Hurricane Katrina, faces another potential storm, this one from an author [David J. Berardinelli] who claims the insurer is forcing policyholders to accept prompt but lower payouts or risk time-consuming and expensive litigation… The book [tells how and why] the nation’s second-largest home and auto insurer treats some policyholders with ‘Boxing Gloves’ during their time of financial and personal duress, rather than the reassuringly familiar ‘Good Hands’ highlighted in its advertising.

Chicago Tribune, “Author throws punch at Allstate,” May 3, 2006

In great detail, the slides show how [Allstate] shareholders could profit from the new way of handling claims, according to Berardinelli’s notes. Based on public financial reports, Berardinelli estimates that Allstate has made at least $15 billion from CCPR by fighting minor claims, which make up the bulk of payouts.

Lexington Herald-Leader, “Allstate accused of cheating claimants,” July 9, 2006

It’s a story Allstate doesn’t want told.

BusinessWeek, May 1, 2006

My reaction to reading an advanced copy of From Good Hands to Boxing Gloves is WOW!

— Eugene R. Anderson, called “The Dean of Policyholder’s Attorneys” by BusinessWeek

Through many years of intense litigation against Allstate, Mr. Berardinelli has captured the essence of Allstate’s, and for that matter, the entire insurance claims industry’s, business practices.

— Lawrence A. Anderson, president of the Montana Trial Lawyers Association

This book is phenomenal in bringing the wrongdoings of a major company to light. It is about time that the truth be told!

— Shannon Kmatz, former Allstate adjuster

Through extraordinary effort, David Berardinelli has accomplished what insurance consumer advocates have been pursuing for a decade. He has exposed the smoking guns behind corporate malfeasance in the mold of Enron.

— Robert J. Hommel, Esq., Scottsdale, Arizona

This book is a must-read for personal injury and bad faith trial lawyers engaged in cases with Allstate.

— Calvin Thur, Scottsdale, Arizona

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