*Plaintiff's Only Product
In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation's leading experts on Allstate's claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation's leading expert on injuries in minor impact collisions, discusses Allstate's MIST program.
The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.
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- Part I: False Promises
- Casualty Insurance
- Insurance and the Can of Mother's Peas
- The McKinsey Method
- From Sears to CCPR
- McKinsey's Original Presentation
- The Zero-Sum Economic Game
- McKinsey's Closed File Survey
- Good Hands or Boxing Gloves
- The Enron Performance Measures
- Boxing Gloves Litigation
- The Zero Sum Discovery Game
- Winning the Trade Secret Discovery Game
- On-Demand Protective Orders
- Part II: MIST, CCPR, and Fraud
- MIST Segmentation Protocols
- The Science of MIST
- MIST and Biomechanics
- MIST Experts
- Part III: Colossus
- Part IV: The McKinsey Slides
- A. The McKinsey Slides 1-999
- B. The McKinsey Slides 1000-1999
- C. The McKinsey Slides 2000-2999
- D. The McKinsey Slides 3000-3999
- E. The McKinsey Slides 4000-4999
- F. The McKinsey Slides 5000-5999
- G. The McKinsey Slides 6000-6999
- H. The McKinsey Slides 7000-7999
- I. The McKinsey Slides 8000-8999
- J. The McKinsey Slides 9000-9999
- K. The McKinsey Slides 10000-10999
- L. The McKinsey Slides 11000-11999
- M. The McKinsey Slides 12000-12999
- Part V: The McKinsey Slide Pictures
- N. The McKinsey Slide Pictures
- Table of Authorities
Frequently Purchased Together
Total price: $680.00
What Legal Leaders Are Saying
— United Policyholders
This book delves deep into the dark heart of the profit-boosting strategies that “efficiency” consulting firm McKinsey & Company cooked up with Allstate and the dramatic negative impact they have had on policyholders.