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From "Good Hands" to Boxing Gloves
How Allstate Changed Casualty Insurance in America
David Berardinelli & Michael Freeman
Binder: 764 pages; 2nd edition (2008)
In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation’s leading experts on Allstate’s claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation’s leading expert on injuries in minor impact collisions, discusses Allstate’s MIST program.
The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.
Sale of this book is strictly limited to plaintiff’s lawyers practicing 100% of the time on behalf of civil plaintiffs, and in firms that only handle plaintiff’s work. If you do not meet these criteria, please do not order this book. Please do not mistake this book with a public version of From Good Hands to Boxing Gloves, which is 200 pages long, and is intended for the general public. If you purchase the public version, you will miss out on most of what you need to know.
11/07/2007 — Louisiana Attorney General bases anti trust lawsuit against Allstate, State Farm, McKinsey and others on information revealed in From Good Hangs to Boxing Gloves Read Story
11/06/2007 — See Allstate director’s response to From Good Hangs to Boxing Gloves author’s charge of putting profits ahead of policyholders—and the facts that discredit Allstate’s answers. Watch Part 1 | Part 2
09/28/2007 — Houston Chronicle praises David Berardinelli Read Story
08/22/2007 — New Orleans’ The Times-Picayune interviews David Berardinelli Read Story
08/17/2007 — PBS’ series NOW features David Berardinelli Read Story, Watch Video
08/03/2007 — Bloomberg.com interviews David Berardinelli Read Story
03/15/2007 — CNN Money Magazine features David Berardinelli Read Story
05/01/2006 — Business Week interviews David Berardinelli Read Story
"David Berardinelli’s book From Good Hands to Boxing Gloves is an essential tool for any trial lawyer handling bad faith claims against Allstate. This is definitely a book Allstate doen’t want you to read but one which I highly recommend!"
—Kenneth J. Allen, kenallenlaw.com