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From "Good Hands" to Boxing Gloves

How Allstate Changed Casualty Insurance in America

David Berardinelli & Michael Freeman

Binder: 764 pages; 2nd edition (2008)


Description

Bad Faith Package

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From Good Hands to Boxing Gloves
Rules of the Road (Hardcover)

In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation’s leading experts on Allstate’s claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to become the first to obtain the McKinsey Documents unprotected, and discusses them here at length. Michael Freeman, co-author of Litigating Minor Impact Soft Tissue Cases, and the nation’s leading expert on injuries in minor impact collisions, discusses Allstate’s MIST program.

The book provides instruction for every level of trial lawyer, from those dealing with Allstate on a case-by-case basis on personal injury claims, to the most difficult bad faith and class action cases. It considers why Allstate changed from dealing with policyholders with "Good Hands" to "Boxing Gloves," how to deal with the change at Allstate and other insurers, and how to win against the insurers that use a "Boxing Gloves" mentality when handling claims.

Sale of this book is strictly limited to plaintiff’s lawyers practicing 100% of the time on behalf of civil plaintiffs, and in firms that only handle plaintiff’s work. If you do not meet these criteria, please do not order this book. Please do not mistake this book with a public version of From Good Hands to Boxing Gloves, which is 200 pages long, and is intended for the general public. If you purchase the public version, you will miss out on most of what you need to know.

Media Coverage

11/07/2007 — Louisiana Attorney General bases anti trust lawsuit against Allstate, State Farm, McKinsey and others on information revealed in From Good Hangs to Boxing Gloves Read Story

11/06/2007 — See Allstate director’s response to From Good Hangs to Boxing Gloves author’s charge of putting profits ahead of policyholders—and the facts that discredit Allstate’s answers. Watch Part 1 | Part 2

09/28/2007Houston Chronicle praises David Berardinelli Read Story

08/22/2007 — New Orleans’ The Times-Picayune interviews David Berardinelli Read Story

08/17/2007 — PBS’ series NOW features David Berardinelli Read Story, Watch Video

08/03/2007 — Bloomberg.com interviews David Berardinelli Read Story

03/15/2007CNN Money Magazine features David Berardinelli Read Story

05/01/2006Business Week interviews David Berardinelli Read Story

Success Stories

"David Berardinelli’s book From Good Hands to Boxing Gloves is an essential tool for any trial lawyer handling bad faith claims against Allstate. This is definitely a book Allstate doen’t want you to read but one which I highly recommend!"
—Kenneth J. Allen, kenallenlaw.com

Reviews

  1. This book delves deep into the dark heart of the profit-boosting strategies that "efficiency" consulting firm McKinsey & Company cooked up with Allstate and the dramatic negative impact they have had on policyholders.
    —United Policyholders

  2. Allstate Corp., fresh from fending off criticism about its response to policyholders affected by Hurricane Katrina, faces another potential storm, this one from an author [David J. Berardinelli] who claims the insurer is forcing policyholders to accept prompt but lower payouts or risk time-consuming and expensive litigation… The book [tells how and why] the nation’s second-largest home and auto insurer treats some policyholders with ‘Boxing Gloves’ during their time of financial and personal duress, rather than the reassuringly familiar ‘Good Hands’ highlighted in its advertising.
    Chicago Tribune, "Author throws punch at Allstate," May 3, 2006

  3. In great detail, the slides show how [Allstate] shareholders could profit from the new way of handling claims, according to Berardinelli’s notes. Based on public financial reports, Berardinelli estimates that Allstate has made at least $15 billion from CCPR by fighting minor claims, which make up the bulk of payouts.
    Lexington Herald-Leader, "Allstate accused of cheating claimants," July 9, 2006

  4. It’s a story Allstate doesn’t want told.
    BusinessWeek, "In Tough Hands With Allstate," May 1, 2006

  5. My reaction to reading an advanced copy of From Good Hands to Boxing Gloves is WOW!
    —Eugene R. Anderson, called "The Dean of Policyholder’s Attorneys" by Business Week

  6. Through many years of intense litigation against Allstate, Mr. Berardinelli has captured the essence of Allstate’s, and for that matter, the entire insurance claims industry’s, business practices.
    —Lawrence A. Anderson, president of the Montana Trial Lawyers Association

  7. This book is phenomenal in bringing the wrongdoings of a major company to light. It is about time that the truth be told!
    —Shannon Kmatz, former Allstate adjuster

  8. Through extraordinary effort, David Berardinelli has accomplished what insurance consumer advocates have been pursuing for a decade. He has exposed the smoking guns behind corporate malfeasance in the mold of Enron.
    —Robert J. Hommel, Esq., Scottsdale, Arizona

  9. This book is a must-read for personal injury and bad faith trial lawyers engaged in cases with Allstate.
    —Calvin Thur, Scottsdale, Arizona

  10. Where was this book twenty-five years ago when I started prosecuting personal injury cases? To understand how Allstate works you only need to read a few pages. This is truly a fantastic book.
    —Mark A. Steinberg, Steinberg & Linn, PA

  11. This work presents an excellent explanation of the source of the MIST defense and will be of use in both MIST cases and the bad faith cases that accompany them. To beat your enemy you must first know your enemy.
    —William D. Robison, Vancouver, Washington

  12. I began reading this book and was captivated not only the knowledge that it provided to those of us lawyers who will still try a soft tissue case but as a standalone novel. The story reads like a Tom Clancy novel with the cast of evil characters trying to distort the tort system and deny rightful compensation to those who seek it.
    —Joel B. Robbins, Phoenix, Arizona

  13. Good Hands To Boxing Gloves is a must-read for every attorney who litigates automobile accident cases and should be in every litigator’s library. Dr. Freeman’s chapters methodically debunk the junk science of the MIST (minor impact soft tissue) defense with ease and eloquence. Don’t handle another soft tissue case without reading this treatise!
    —Melvin B. Wright, Florida

  14. If only we could get this information to the masses, or, more importantly, to the legislative bodies and judiciary. This book should be required reading for them all, and for every applicant for an insurance license or insurance industry job.
    —Gregory W. Bagen, New York

  15. The book re-inspired me and recharged my batteries. The exposure of the blatant misrepresentations that Allstate has used to cheat innocent victims can really stoke the fire to fight for justice.
    —Steven E. Heintz, Florida

  16. Michael D. Freeman, Ph.D., one of the nations leading forensic epidemiologists, has built his career fighting against junk science in the courtroom. Dr. Freeman is to be congratulated for his outstanding work in protecting victims’ rights.
    —Bruce H. Stern, Esq., past chair of ATLA Traumatic Brain Injury Litigation Group and the Motor Vehicle, Premises, and Highways Section

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