Frequently Asked Questions

 

Shipping Policy

  • What shipping methods are available?

    We ship via the US Postal Service or Federal Express. For FedEx, we offer Priority Overnight, Standard Overnight, 2-Day, Express Saver, and Ground shipping. For USPS, we ship using Priority Mail (2-3 business day delivery) or Media Mail (may take 1-3 weeks for delivery).

  • Do you offer free shipping?

    Usually we offer free USPS Media Mail shipping for the purchase of a shopping cart containing qualifying products totaling $175 or more. (Please note that the vast majority of our physical products qualify for USPS Media Mail shipping. Gift cards and calendars do not qualify for Media Mail shipping per USPS regulations, and because of this restriction, any order that contains one or more gift card(s) or calendar(s) cannot be shipped via USPS Media Mail.) We also usually offer free USPS Priority Mail or FedEx Ground shipping for the purchase of a shopping cart containing qualifying products totaling $350 or more. We may offer free shipping at lower purchase levels during sales or if a special coupon code is applied in the shopping cart. (Please see “Payment Policy” below for more information about coupon codes.) To find out in advance about future sales and coupon codes, please sign-up for our e-Newsletter.

  • From where do you ship?

    We ship all physical products from our warehouse in Portland, Oregon.

  • On what days do orders ship from your warehouse?

    We ship Monday through Friday. Our domestic express shipping deadline is 1 pm Pacific Time. (Please note that Oregon observes Daylight Savings Time.) All other orders received after 12 noon Pacific Time will be shipped the next business day. We apologize that, at this time, we do not ship on weekends or holidays (this includes express orders).

  • Do you offer express international shipping?

    Currently, we do not offer express international shipping. International shipments may require 2-3 weeks for delivery.

  • Am I able to track my package after it ships?

    Yes. You will automatically receive an email notification containing your tracking number once your order ships.

 

Payment Policy

  • What methods of payment do you accept?

    We prefer payment by credit card. We accept Visa, MasterCard, American Express, and Discover on our Web site, by telephone, at seminars, and at other Trial Guides sales events held throughout the country. To pay by check, please call 800-309-6845 to speak with a member of our sales staff who will assist you in placing the order. We will not ship your order until the check is received. We apologize that we currently cannot accept purchase orders or cash.

  • Do you offer discounts for buying multiple copies of one book?

    You may qualify for a bulk discount if you are purchasing 10 or more copies of one title. Please call our sales department at 800-309-6845 or contact us with specific inquiries regarding bulk book purchases.

  • How can I pre-order a product that will be available in the near future?

    Our e-Commerce team is working hard to make pre-orders possible, but we regret that it is not available at this time. Please stay tuned.

  • Can I receive a trial copy of a book before deciding to buy?

    Unfortunately, because of the nature of our products, we cannot offer any kind of temporary usage. If you are uncertain about purchasing a product or have specific questions, please call our knowledgeable and friendly sales staff at 800-309-6845. They are happy to help you make the right purchasing decision.

  • What is a “Coupon Code” and how can I get one?

    The best way to get a coupon code is by joining our e-Newsletter mailing list: Periodically we offer special discounts for our customers through the Trial Guides Newsletter. Coupon codes are only valid for the date range specified in the newsletter. On occasion we offer limited-time coupon codes for Trial Guides seminar and event attendees. Additionally, we sometimes offer discounts and sales on our website. No other coupons are available.

  • What is a “Staff Ticket”?

    We offer discounted CLE ticket prices for law firm staff members who would like to attend our events with an attorney. Staff ticket pricing does NOT apply to any attendee seeking CLE accreditation for the event. To purchase a discounted staff ticket for an event please call 800-309-6845.

 

Return/Cancellation Policy

  • Book, CD & DVD Media Products Returns

    All products are not returnable, except in cases of destruction during shipping. Please make any claim for damage in transit immediately upon receipt by contacting us. Please be sure to take and retain a photo to document the extent of the damage.

  • Seminar/Webinar Cancellation

    If you cancel your registration for one of our seminars or webinars 7 or more days prior to the event, you will receive a partial refund. Cancellations 30 or more days before the event will allow a 90% refund, cancellations 7-29 days prior will allow a 50% refund. No refunds are given for cancellations less than 7 days before the event.

 

Other Questions

  • I ordered a product that comes with additional downloadable materials. How do I access these materials?

    Many Trial Guides products include additional content accessible through a digital download. This content is primarily PDF documents, but there are also Microsoft Office files and a few video and audio files. The physical product will still be shipped to you and will include either directions on how to access the additional materials or a link to where the materials can be found on our website.

  • Where can I view the status of my order?

    If you created a Customer Profile during checkout instead of proceeding through the Express Checkout, you can login with your username and password to check the status of your order. You may also view the status of your order by tracking your shipment using the tracking number in your shipping confirmation email.

  • What about CLE credits?

    If you are interested in receiving CLE credit, you will need to contact your state bar CLE commission. With the exception of live seminars, we do not handle CLE credits.

 

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